Frequently asked questions

General

  • Everyone! Whether you are an organization, group, team, class or individual, anyone can set up a fundraiser on the platform.

  • That's up to you! You can start a fundraiser for every conceivable goal, cause or purpose you wish. E.g., collecting money for a charity, a sports club or team, someone who needs immediate help, medical treatment, an animal or pet, a special wish or dream, etc. Crowdfunding with Steunactie is the perfect way to raise money online for any purpose or goal.

    Crowdfunding categories
  • The most important thing is to share your fundraiser with ‘the crowd' as much as possible. Through personal messages containing the link to your crowdfunding page (email, WhatsApp, Messenger). And by posting the campaign on social media. 

    Tip: Ask people not only to donate but also to share the link to your crowdfunding page onwards with thier network.

     

    You can also contact the news media (see here for examples). They are usually very interested in publishing articles on fundraising campaigns! 

    And you can invite collectors who can help you ‘spread the word' with their personalised collector's fundraisingpage. 

     

    Steunactie has all kinds of handy tools and tips to make your fundraiser as successful as possible.

  • No, everyone can use Steunactie.

  • With the 'edit fundraiser' function, it’s easy to create a good looking and effective fundraiser page in a matter of minutes. Next a strong title and a short description, you have the possibility to tell the story behind your initiative. Add a catchy header photo or image and add extra images or even a video. The platform is very user-friendly for anyone who wants to set up a crowdfunding fundraiser, even if you are not very experienced with computers. And if you need help, we are here for you. You can have your fundraiser page online within 3 minutes and can then immediately start sharing and receiving donations. 

  • Add a bank account in your dashboard and link it to your fundraiser. We payout every week so that you can quickly receive the donations you have collected! Prefer to be paid in one go at the end of your fundraiser? This is also possible by linking your bank account to your fundraiser only when you would like to be paid out.

  • Yes.. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

    Please note that some platforms increase the commission if the target/goal amount is not reached. We don't do that at Steunactie.

  • We only allows legitimate fundraisers to be placed on its platform. Fundraisers suspected of being illegal and/or of malicious intent will be investigated and removed if necessary. Besides monitoring this strictly ourselves, every visitor can report abuse. This way the crowd/the community also keeps a careful watch on the fundraisers. We take abuse reports seriously and investigate reported fundraisers for legitimacy. In addition, all fundraisers must comply with the conduct guidelines as stated in our terms and conditions, otherwise they will be removed. 

  • The platform is currently available in the Dutch and English language and can be used worldwide. 

    We offer the most common international payment methods; i.e. people can donate from all over the world. Visit the following page to see the accepted payment methods.

    We can also pay out donations to fundraiser organisers from all over the world. 

  • SSL: The security of the platform is guaranteed by a so-called SSL certificate. SSL literally stands for Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if a small lock appears before the URL in the address bar of your browser.

  • PSD2: The security of the payments is guaranteed because we work together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by The Dutch Central Bank. PSD2 is an abbreviation for the term Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. Learn more about PSD2 here.

  • Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Setting up and starting a Steunactie is completely free. Fees will only be charged for successful donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week. Click here for more information on our rates.

  • We offer the following payment methods to your donors:

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switserland, Italy, Spain, Poland, Netherlands, Belgium)
    • Giropay (Germany)
    • SEPA manual bank transfer (Europe)
    • Credit Card - Mastercard, VISA, AMEX (worldwide)
    • PayPal (worldwide)

    For an overview, see here.

  • If you have questions that are not asked/answered in this section, please consult our Help Centre: https://steunactie.tawk.help/en-gb

Sign in, activate and start

  • In order to get started you first need to create an account with Steunactie. 

     

    Please follow these steps:

     

    1. Click on the green 'Start your fundraiser' button at the top of the website.

    2. Fill in your name and e-mail address and click on Continue. You will immediately receive a confirmation email.

    3. Click on the 'Activate account' button in the e-mail.

     

    Your Steunactie account is now activated and you can immediately start building your crowdfunding page!

  • Prepare your fundraising campaign in advance and only activate it when you are ready.

     

    You can start setting up a fundraiser right away. As long as you do not activate it, the campaign is offline (but visible to you in your dashboard!). You can adjust the campaign until you are satisfied with your fundraiser page. As soon as you are ready to start, activate the fundraiser and it will be online and you can start sharing. By the way, you can still adjust the action after activation.

  • To create an account you first simply register with your first and last name. One person is the campaign organisor, also for registering a organisation, team, or group.

     

    Once you are logged in, you can enter an organisation, team, company, or another group in the dashboard of your Steunactie account and link it to your fundraiser. You can do this under the heading 'Organisation' in your dashboard.

     

    Here you can enter the organisation's name, a description, the logo, and its social media pages

    A separate text block 'Fundraiser organised for:' will appear on your crowdfunding page, containing the name, logo, description, and social media of your group, organisation or team.

     

    Of course, you can also let your organisation, team, or group be the campaign organisor. In that case, you register with the name of your organisation, group, or team.


     

    Please note: the Profile field is intended for the registration of persons. An organisation, group, or team must fill in its name in the fields the first name and/or surname.

Fundraiser page

  • Yes, you can. In your dashboard, go to Fundraisers -> Edit fundraiser. Choose the 'Images and video' tab. Here you can add extra images and/or a link to a Youtube video.

     

    Youtube video: Note: only put the unique code after the '=' sign. What comes before it in the link has already been filled in by Steunactie.  

     

    Don't have a YouTube video but another video format? First place your video on YouTube. Then you have a YouTube link that you can place on your campaign page as described above.   

  • Yes, you can. You can add the extended description in several languages (maximum 3) which will then appear as different tabs on your campaign page. We recommend the internet translation machine DeepL which gives very accurate translations (better than Google Translate!). This translation machine is free to use. You can find it here.

  • A great header photo or image is the most important visual of your action page and should convey your goal or cause in en eye blink. If you do not have a suitable photo or image yourself, you can search for a suitable image on the internet. Make sure that the image can be used freely. A good source of photos and images that you can freely use is the Unsplash website. You can search for a suitable photo via the search bar. Use English terms for the best search results. Click here for the Unsplash website. Beter to have a generic stock photo then none at all.

  • 365px by 189px.

Sharing & Promoting

  • Share, share, share! Get the word out! The most important thing is to share your crowdfunding page with as many people as much as possible. Via personal messages containing the link to your crowdfunding page (email, WhatsApp, Messenger). By posting the fundraiser on social media. Don't just ask people to donate, but also to share and spread the fundraiser further. Contact the news media (take a look here for examples). The media is usually very receptive in placing fundraising campaigns! And invite collectors who can help you spread your fundraiser even further.

     

    Also make sure that the layout of your page looks great and has all the elements to make it a professional presentation of your cause. A strong and credible presentation is important to convince donors. These are our tips to make your campaign page looks great!:

     

    1. Header photo/image: Add a compelling header photo or image that immediately captures the essence of your cause. This is your main visual expression of your fundraiser. One image says more than a 1000 words!

    2. Title: Come up with a strong catchy title for your fundraiser.

    3. Short description: give a short and concise description of what it is you are raising funds for.

    4. Story: tell the story behind the cause and the necessity of the fundraiser in a more detailed description. A personal story creates more involvement and willingness to donate.

    5. Additional images and video: Add additional photo’s, images, graphics or even a YouTube video that can further clarify the action and make it attractive and understandable for readers.

    6. Profile picture: add a profile picture of yourself. This makes your fundraiser more personal and credible. Donors like to see the face and person behind the fundraiser.

    7. Organisations or groups: is the fundraiser for an organisation, group or team? For example, a club, association, school, class, team, foundation, charity, company, church, non-profit organization, etc. Add the group or organisation and link it to your fundraiser. This makes the fundraiser more credible and gives donors more understanding of where thier money will be going to.   

    8. Target amount and end date: Set a target amount and an end date (not compulsory!). Fundraisers with a target amount and/or an end date receive more donations than actions without. You can change both the target amount and the end date during the course of the fundraiser.

    9. News/updates: post news updates: donors are more likely to participate if they can regularly read news updates about your fundraising campaign. This creates more involvement and the chance that they will share the action with others, become a collector or even donate again.

  • Use the handy share buttons under the main photo on the fundraiser page. The Facebook share button is there also. Clicking on it will open the 'Share to Facebook' window. Here you can choose how and where you want to share the fundraiser page on Facebook. Don't forget to click the blue button at the bottom 'Post to Facebook'.

     

    Do you have a Facebook business page? You can place the link to your fundraiser page in a message and then pin it to the top of your page. This way, your fundraiser will always remains at the top of your page and be visible and in the spotlight for all followers and visitors of your Facebook page. You do this by first posting the message and then clicking on the three dots at the top right and then choosing 'Pin to top of page'.

     

    Place the link to your fundraiser page (you can add a message) in relevant Facebook groups (sometimes you must first apply for membership). E.g. if you have a fundraiser for an animal you can look up relevant Facebook groups centered around animals and post the link to your fundraiser. 

    A few general Facebook groups regarding crowdfunding are:

     

    Crowdfunding Nederland

    Nederlands Donatie Platform

    Nederlands Donatie Platform

    Crowdfunding Acties in Nederland & België

     

  • Use the handy share buttons under the header photo/image on your fundraiser page. There you''ll find the Whatsapp button. If you click on it, you will immediately be taken to WhatsApp. You only have to choose the person or group to whom you want to send the fundraiser and click on send. Tip: first create a group on WhatsApp to whom you would like to send the link to your fundraiser. This way you can send your fundraiser to several people in one go. 

  • Instagram is image-based so you will need to take a screenshot of your fundraiser page and post it on your Instagram page.

     

    If you want to add the link of your fundraiser page to the Instagram post, you have to copy the link address of your fundraiser (you can also click on the Instagram icon under the header image), go to the Instagram post you just made, click on edit and paste it in as text. Unfortunately, people cannot click on the link.

     

    You can, however, add a clickable link to your fundraiser page in the bio. Keep it there for as long as your fundraiser is up and running. 

     

    Tip: Make use of relevant hashtags (#). Hashtags are invaluable on Instagram. But how do you use hashtags to reach more people and create a stronger page? These should relate to the content of your post. Also look at which hashtags are trending. If your post has something to do with one of these trending hashtags, be sure to add it! Instagram allows you to add up to 30 hashtags.

  • Use the handy share buttons under the main header picture on your fundraiser page. There, you'll find the Twitter button. Clicking on it will take you to the Twitter share window. Then click on Tweet. Your message is sent and will appear on your Twitter page. Of course, you can also just copy-paste the link of your fundraiser page if you prefer.

     

    Tip: Use relevant hashtags (#). Hashtags are invaluable within Twitter. Many pages have grown thanks to the correct use of hashtags. But how do you use hashtags to reach more people and create a stronger page? These should relate to the content of your message. Also, look at which hashtags are trending. If your post has something to do with one of these trending hashtags, be sure to add it! 

  • Use the handy share buttons which you can find under the main photo or image on the fundraiser page. There you'll find the LinkedIn button. If you click on it, you will be taken to the LinkedIn sharing pane. Here you can choose whether you want to post the fundraiser to your LinkedIn page or send it as a message. 

  • The QR code is a handy image in which the link to your promotion page is encrypted. Use the handy share buttons under the header photo.image on your fundraising page. There you'll find the red QR code button. If you click on it, a window will open with the QR code. You can then copy and share this. People only need to scan the QR code with their mobile phone camera and they will automatically be directed to your fundraising page.

     

     

  • Pinterest is a social curation website for sharing and categorizing images found online. The site is described in its own content as a visual bookmarking site. Users can browse or search for image content and can follow the boards of other users and can “like” or repin other users' pins.

     

    Although not as important for your fundraiser as other social media platforms, Pinterest can generate awareness and help to share your fundraiser further.

     

    And sharing on your Pinterest page is really easy. Use the handy share buttons under the main header picture on your fundraiser page. There, you'll find the Pinterest button. If you click on it, the 'Pinterest' window opens. Here you can choose on which board you would like to 'pin' your fundraising page.

  • Contact editors of the local and national news media. These are usually very interested in placing news regarding fundraisers. Every fundraiser has a story to tell that is newsworthy. It is often thought that 'my story is not interesting enough'. That is certainly not true. The news media is always looking for content. It's a great way to get your fundraiser in the spotlight and you will reach a much larger audience then you can by sharing with your own network. Make sure that the link to your fundraiser page is mentioned in the article to be published. Most news media have an online edition in addition to a print version. Make sure that the link is 'clickable' so that readers can reach your action page with one click on the link in the article.

  • Approaching the news media with your fundraiser is a great idea! Getting your fundraiser published in the news media (local, regional and national / print, online, radio and TV) will provide a lot of publicity and therefore more donations.

    Editorial email addresses can often be found on the websites of the relevant media. Usually in the colophon or on the contact page. 

  • We won't bore you with why Facebook does this. More importantly, there is a solution. Click on the 3 dots at the top right of the message. Then click on 'Refresh attachments'. Then refresh the Facebook page in your browser.  Another way is as follows: You copy the link from your action page and paste it to the Facebook Debugger. Click on Debug and your new image will now load properly. Look here for more information.

  • We won't bore you with why LinkedIn does that. More importantly, here is the solution. You copy the link from your action page and paste it into the LinkedIn Post Inspector. Click on Inspect and your new image will now load properly. Look here for more information:

  • A great way to reach a greater audience is by placing a so-called website widget of your fundraiser on other websites and blog pages.

     

    A website widget is a piece of code that can be pasted into any website or blog and which ensures that the donate button of your fundraiser is shown. Visitors to your website or blog can then donate to your campaign with a single click.

     

    There are 3 different widgets available: large, medium, and small. Don't have knowledge or access to your website's code? Ask the website administrator if he/she can do that for you.    

Payout

  • Dashboard > Bank account

     

    Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

    All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

     

    For a detailed explanation on adding a bank account and payout, see our Help Center here.

     

    Your own mollie account: business bank account holders only

    For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

    For more information on having your own mollie account, please refer to the following article in our Help Center. 

  • Donations are paid out weekly on Tuesdays. All donations received until Tuesday 07:30 will be processed for pay out. All donations received after Tuesday 07:30 will be paid out on Tuesday the following week.

     

    In your dashboard under Payout you can track your payout. As soon as the payment batch is created, the status of your payment changes from Open to In Progress. The payment is made before midnight on Tuesday. As soon as the payment is made the status changes from In Progress to Paid

     

    Depending on your bank, the payment will be received within 1 to 3 business days later on the bank account that is linked to your fundraiser. 

     

    Please note: payment can only take place if a bank account is added and linked to your fundraiser.

  • Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.

  • Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

    Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

  • Please refer to the following article from our Help Centre for an explanation of payments to bank accounts outside the European SEPA area. The article can be found here.

Organisor

  • Dashboard > Bank account

     

    Add your bank account (private or business account) in the Bank Account section in your dashboard and link it to your fundraiser(s).

     

    Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

     

    For a detailed explanation on adding a bank account and payout, see our knowledge base here.

     

    Your own mollie account: business bank account holders only

    For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

  • Yes, that's possible. In your dashboard, go to Profile and choose Delete account.

     

    Note: If you still have a balance to be paid out in your Steunactie account, your data will only be completely deleted after the next payment (Steunactie pays out weekly on Tuesday). If you have not yet added and/or linked a bank account, you cannot delete your account. You will first need to add a bank account and link it to your fundraiser. As soon as your fundraiser is linked to a bank account, you can delete your account. From that moment on you can no longer log in and your actions will be deleted. We will delete your contact details and bank accounts after all donations have been paid out.

     

    Once deleted, accounts cannot be restored. Do you want to create and start an action again? Then you can log in again and create a new account.

     

  • No, setting an end date is not mandatory. However, we do recommend setting an end date. People are more likely to see the need/urgency to make a donation if an end date is known.

  • We only allow legitimate actions on the platform. We are committed to ensuring that the platform remains secure and reliable. In addition to our own control, visitors may report abuse if they believe the fundraiser is fraudulent or misleading. If we can determine that there is indeed abuse, the fundraiser will be taken offline and the unpaid donations will be refunded to the donors.

  • Yes, you can immediately start setting up your fundraiser. As long as you don't activate it, the fundraiser remains offline. Once you are ready to start sharing and receive donations, activate your fundraiser.

  • Yes, It is possible to start without a bank account. You can start your action without adding and/or linking a bank account. The received donations will accumulate in your account and will only be paid out once a bank account has been added and linked. The donations received will accumulate in your account and will always be visible in your dashboard 24/7.

  • Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.

     

    Users of their own mollie account can determine their own payment frequency.

  • No. However, we do recommend setting a target/goal amount. People are more likely to see the need for a donation if a target/goal amount is known. If it turns out during the course of your fundraiser that your target amount is either too low of too high, you can adjust it at any time.

     

    The status bar shows the progress of the incoming donations against your target/goal amount.

     

    If you have not set a target/goal amount, no status bar will be shown.

  • Yes, you can make changes to your fundraiser anytime you like. 

  • Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.

  • Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

    Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

  • If you have chosen and set an end date in the settings, the fundraiser will still be shown, but people can no longer donate (the donate now button will have been deactivated).

     

    If you have not set an end date the fundraiser will continue to be online as long as you wish. You can terminate or deactivate your fundraiser at any time.

     

    It is the responsibility of the administrator/organisor to terminate or de-activate a fundraiser and/or delete data related to the fundraiser including any personal data. The administrator/organisor can manage this from thier personal dashboard.

     

    The administrator/organisor has the choice to:

     

    • to deactivate the fundraiser: (turn off the Active slider). This will take your fundraiser offline. The fundraiser will continue to exist. You do this in your dashboard under Fundraisers. Your account remains active and you can reactivate the fundraiser in the future and/or create another fundraiser. Your Steunactieaccount will continue to exist.
    • stop donating but keep the fundraiser online: you can do this via the end date setting (Fundraisers -> Edit Fundraiser -> Settings -> The fundraiser has an end date). If you have entered an end date, the promotion will still be online after this end date, but the donate button will be deactivated. If you did not enter an end date when you started your promotion, but you do want to deactivate the donation function, you can still enter an end date. If the end date is in the past, you must enter this date manually. If the end date is in the future, you can click on a date in the pop-up calendar.
    • to delete the fundraiser: (click on Delete fundraiser). You do this in your dashboard under Fundraisers. Your account will continue to exist. You can create another fundraiser in the future.
    • delete your account: You do this in your dashboard under Profile. All data, including your profile, will then be deleted. Your Steunactie account will be deleted. You will have to register anew and create a new account if you want to start a new campaign in the future.
  • Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Why allow more fees to be withheld from your donations than necessary? Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.

     

    Platform fees

    Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.

    Transaction fees

    The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).

    Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here

     

    If you have your own mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by mollie. Check here for mollie's rates

     

    Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!

  • We offer the following payment methods for your donors:

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
    • SEPA manual bank transfer (Europe)
    • Credit Card - Master Card, VISA, AMEX (Worldwide)
    • PayPal (Worldwide)

     

    See here for an overview. 

     

    For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

     

    Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

  • That's possible, but you can also set (in your dashboard) that collectors must first request and receive permission from the administrator/organisor. Go to Fundraisers → Edit Fundraiser → Settings

  • Fundraisers > Edit fundraiser > Settings > Donations

     

    Yes. In addition to the standard open donation amount whereby donors can choose thier donation amount themselves, it's also possible to add suggested donation amounts with an accompanying description. In this way donors can donate more specifically for something concrete instead of a general contribution to the entire fundraiser You can set up to 5 suggested donation amounts. You don't have to use all 5. An open donation will always be possible, where the donor determines how much he/she will donate. 

     

    You can set suggested donation amounts in your Dashboard under Fundraisers > Edit Fundraiser > Settings > Donations

  • This can be done from 2 different places:

     

    1. Go to your Dashboard and then to the Collectors page. Click on your fundraiser and then on the Invite Collector button.
    2. Go to your Dashboard and then to the Fundraisers page with an overview of your fundraisers. Click on the black Collectors button. Then click on the Invite Collector button.
  • The safety and reliability of the platform and the payments are paramount at Steunactie.

    SSL: The security of the Steunactie platform is guaranteed by a SSL certificate. SSL is the abbreviation of Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if there is a lock symbol before the URL in the address bar.

    PSD2: The security of the donations and payments are guaranteed through our cooperation with mollie, one of the most secure payment service providers (PSP) in Europe. mollie holds a PSD2 license issued by the Central Dutch Bank (De Nederlandse Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. Learn more about PSD2.

  • The status bar shows the progress of the received donations against the target amount. If you have not set a target amount, no status bar will be displayed.

     

    To set a target amount go to Fundraisers > Edit fundraiser > Basic info tab. You can always change a target amount. Reaching or not reaching a target amount has no effect on the payout. 

  • Steunactie works together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. For more information please visit this website.

  • This is due to legislation. Only organisations, companies or foundations that have a KvK (Chamber of Commerce) number (the Netherlands) or a Onderneminsgnummer (Belgium) and also have a business bank account can use this option.

  • We send an automated email to donors to thank them for their donation. This is sent by Steunactie on behalf of the administrator/organisor.

     

    The text of this email is as follows (English):

    Dear <name donor>,

    Thank you for your donation! Your contribution of € <donation amount> is truly appreciated.

    Sincerely,

    Steunactie

    On behalf of: <name fundraiser administrator/organisor>

     

    The text of this email is as follows (Dutch):

     

    Beste <naam donateur>,

    Dank je wel voor je donatie. We stellen je bijdrage van € <bedrag donatie> aan <titel actie> bijzonder op prijs. Daar zijn we super blij mee! 

    Met vriendelijke groet,

    Steunactie

    Namens: <name actie beheerder>  

  • For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

     

    The transaction fees are charged directly by mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See mollie's rates

    Verification process mollie

    An application for a new mollie account must go through mollie's verification process. An existing mollie account can be linked immediately without verification.

    When creating a new mollie account, the following information will be requested:

    • Name and address details
    • name stakeholder(s)
    • name of company or organisation
    • Chamber of Commerce number (Netherlands) or Enterprise number (Belgium)
    • business bank account number
    • valid proof of identity of the directors/stakeholders
    • a completed UBO form
    • test payment of €0.01

    The verification process of a mollie account takes +/- 5 working days.

Donors

  • No, there are no costs for donors. We also do not ask for a 'contribution' or 'tip' from donors (like some other platforms do).

  • €5,-. 

  • We offer the following payment methods for your donors:

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
    • Giropay (Germany)
    • Credit Card - Mastercard, VISA, AMEX (worldwide)
    • PayPal (worldwide)
    • SEPA manual bank transfer (Europe)

     

    See here for an overview. 

     

    For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

     

    Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

  • Donations are added to the list as soon as payment is received by us. For most payment methods, the donation is almost immediately visible in the list of donations on the fundraiser page. For a manual SEPA bank transfer, it usually takes a few days before the payment has reached us. As soon as it has, it will be visible in the list of donations.

  • No, donors do not need to register and can even donate anonymously if they wish. They can choose whether they want to register. The advantage of a registration is that they can also set up a fundraiser for themselves or register as a collector for an existing fundraiser.

  • Yes. We work together with Mollie, one of the largest and best-known payment service providers in Europe. Mollie complies with all regulations and is in possession of the necessary permits. Your donation will be settled through Mollie and is safe, secure and guaranteed.

  • Please contact us and we will make sure that a donation is set to anonymous.

  • In your dashboard, you can manage your donors. Go to Donations. Here you can see a list of your donors, your email address (if not donated anonymously), the amount donated, the date and the comment on the donation.

     

    You can:

     

    1. download a list of your donors (e.g. to thank them personally),
    2. delete a comment (e.g. if an unpleasant comment has been posted)
  • Yes, if a donor has not donated anonymously you can see his/her email address in the Donations section of your Dashboard.

     

    Dashboard > Donations

     

    In your dashboard, you can manage your donors. Go to Donations. Here you can see a list of your donors, your email address (if not donated anonymously), the amount donated, the date and the comment on the donation.

     

    You can:

    • download a list of your donors (e.g. to thank them personally),
    • delete a comment (e.g. if an unpleasant comment has been posted)

Collectors

  • You become a collector by either clicking on the ‘Become a collector’ button (if it is shown) or by receiving an invitation from the organisor. Please note that the fundraiser organisor must enable the 'Become a collector' button on his/her fundraiser page. If the organisor has not done so, this button will not be shown on the fundraiser page. You can then only become a collector by being invited by the organisor. If the 'Become a collector' button is not shown on the fundraiser page, and you would like to become a collector of a fundraiser, please send the organisor a request. You can do so by using the contact button next to the organisor name on the fundraiser page.

     

  • Yes. By registering, a collector can easily register on the fundraiser page, create a collector account and share his personalised fundraiser page with his/her own network.

  • Yes, you can always stop being Collector for a fundrasier Go to your dashboard and to Fundraisers. There you will see the fundraisers(s) for which you are collecting. Below the action you will see the Stop collecting button. Click this to stop collecting. The organisor is automatically notified.

  • No. As a collector you don't have to transfer any money. All donations collected by you go directly to the account of the action organisor. So no hassle with transferring money!

Costs

  • Steunactie is the most affordable crowdfunding & donation platform in the Netherlands and Belgium. Why allow more fees to be withheld from your donations than necessary? Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.

     

    Platform fees

    Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.

    Transaction fees

    The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).

    Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here

     

    If you have your own mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by mollie. Check here for mollie's rates

     

    Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!

  • We offer the following payment methods for your donors:

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
    • Giropay (Germany)
    • SEPA bank transfer (Europe)
    • Credit Card - Mastercard, VISA, AMEX (worldwide)
    • PayPal (worldwide)

     

    See here for an overview. 

     

    For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

     

    Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

Own Mollie account

  • This is due to legislation. Only organisations, companies or foundations that have a KvK (Chamber of Commerce) number (the Netherlands) or a Onderneminsgnummer (Belgium) and also have a business bank account can use this option.

  • Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

    Donors pay securely via Mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

     

    Your own Mollie account: business bank account holders only

    For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account. 

  • For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account. 

     

    The transaction fees are charged directly by Mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See Mollie's rates

    Verification process mollie

    An application for a new Mollie account must go through Mollie's verification process. An existing Mollie account can be linked immediately without verification.

    When creating a new Mollie account, the following information will be requested:

    • Name and address details
    • name stakeholder(s)
    • name of company or organisation
    • Chamber of Commerce number (Netherlands) or Enterprise number (Belgium)
    • business bank account number
    • valid proof of identity of the directors/stakeholders
    • a completed UBO form
    • test payment of €0.01

    The verification process of a Mollie account takes +/- 5 working days.

  • Our rates include 21% VAT. This applies to both the platform costs (5%) and the transaction costs.

     

    If you have your own Mollie account linked to your fundraiser(s), the transaction costs will be charged directly by Mollie without intervention from Steunactie. Mollie's published rates are exclusive 21% VAT. Click here for more information on Mollie's rates.

  • Yes, you can create and activate your fundraiser and receive donations immediately without adding and/or linking a bank account. You can link a bank account at a later stage. We can only pay out if a bank account is linked. As long as this has not happened, your donations will accumulate in your account.

     

    For users with their own Mollie account: You can start your action and create a Mollie link later. The donations that you receive - before you created your own Mollie link - will accumulate in your account. In order to pay out theses donations, you will need to add a bank account to your Steunactie account. Unfortunately, it's not possible to add these donations to your Mollie account after you have connected a Mollie account.

Taxes

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