Frequently asked questions

General

  • Everyone! Whether you are an organization, group, team, class or individual, anyone can set up a fundraiser on the platform.

  • No, everyone can use Steunactie.

  • The platform is currently available in the Dutch, English and French (for Steunactie.be) language and can be used worldwide.

     

    We offer the most common international payment methods; i.e. people can donate from all over the world. Visit the following page to see the accepted payment methods.

     

    We can also pay out donations to fundraiser organisers from all over the world. 

  • That is entirely up to you! On Steunactie you can start a fundraiser for any goal imaginable. For example, raise money for a good cause, a sports club or team, someone who had a stroke of bad luck and needs immediate help, a medical treatment that is not reimbursed, an animal, a special wish or dream, etc. Crowdfunding with Steunactie is the perfect way to raise money online for any cause. Small or large donations, every little bit helps to achieve your goal.

  • Steunactie works together with Mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. For more information click here.  

  • The safety and reliability of the platform and the payments are paramount at Steunactie.

     

    SSL: The security of the Steunactie platform is guaranteed by an SSL certificate. SSL is the abbreviation of Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if there is a lock symbol before the URL in the address bar.

     

    Two-factor authentication (2FA): two-step authentication allows you to add extra security to your account. 2FA is an additional layer of security used to ensure that only authenticated users can access your online account.

  • If you have questions that are not asked/answered in this section, please consult our Help Centre: https://steunactie.tawk.help/en-gb

Sign in, activate and start

  • In order to get started you first need to create an account with Steunactie. 

     

    Please follow these steps:

     

    1. Click on the green 'Start your fundraiser' button at the top of the website.
    2. Fill in your name and e-mail address and click on Continue. You will immediately receive a confirmation email.
    3. Click on the 'Activate account' button in the e-mail.

     

    Your Steunactie account is now activated and you can immediately start building your crowdfunding page!

  • Prepare your fundraising campaign in advance and activate it only when you a good and ready to go.

     

    You can start setting up a fundraiser right away. As long as you do not activate it, the campaign is offline (but visible to you in your dashboard!). You can adjust the campaign until you are satisfied with your fundraiser page. As soon as you are ready to start, activate the fundraiser and it will be online and you can start sharing. By the way, you can still edit and change the fundraiser after activation.

  • To create an account you first simply register with your first and last name. One person is the campaign organisor, also for registering a organisation, team, or group.

     

    Once you are logged in, you can enter an organisation, team, company, or another group in the dashboard of your Steunactie account and link it to your fundraiser. You can do this under the heading 'Organisation' in your dashboard.

     

    Here you can enter the organisation's name, a description, the logo, and its social media pages

    A separate text block 'Fundraiser organised for:' will appear on your crowdfunding page, containing the name, logo, description, and social media of your group, organisation or team.

    Of course, you can also let your organisation, team, or group be the campaign organisor. In that case, you register with the name of your organisation, group, or team.

    Please note: the Profile field is intended for the registration of persons. An organisation, group, or team must fill in its name in the fields the first name and/or surname.

Fundraiser page

  • Yes, you can. In your dashboard, go to Fundraisers -> Edit fundraiser. Choose the 'Images and video' tab. Here you can add extra images and/or a link to a Youtube video.

     

    Youtube video: Note: only put the unique code after the '=' sign. What comes before it in the link has already been filled in by Steunactie.  

     

    Don't have a YouTube video but another video format? First place your video on YouTube. Then you have a YouTube link that you can place on your campaign page as described above.   

  • You can add the extended description in several languages which will then appear as different tabs on your fundraiser page.

     

    To do so, click on + Add language. A second input block will appear where you can choose the language and fill in the translated extended description in that language. 

     

    You can add up to three languages. These languages will then appear as clickable tabs next to the extensive description on your fundraiser page.

     

    We recommend the internet translation machine DeepL which gives very accurate translations (better than Google Translate!). This translation machine is free to use and can be found here. DeepL does not have all languages. If your desired language is not included, please use Google Translate.

  • A great header photo or image is the most important visual of your action page and should convey your goal or cause in en eye blink. If you do not have a suitable photo or image yourself, you can search for a suitable image on the internet. Make sure that the image can be used freely. A good source of photos and images that you can freely use is the Unsplash website. You can search for a suitable photo via the search bar. Use English terms for the best search results. Click here for the Unsplash website. Beter to have a generic stock photo then none at all.

  • 365px by 189px.

Sharing & Promoting

  • Share, share, share! Get the word out! The most important thing is to share your crowdfunding page with as many people as much as possible. Via personal messages containing the link to your crowdfunding page (email, WhatsApp, Messenger). By posting the fundraiser on social media. Don't just ask people to donate, but also to share and spread the fundraiser further. Contact the news media (take a look here for examples). The media is usually very receptive in placing fundraising campaigns! And invite collectors who can help you spread your fundraiser even further.

     

    Also make sure that the layout of your page looks great and has all the elements to make it a professional presentation of your cause. A strong and credible presentation is important to convince donors. These are our tips to make your campaign page looks great!:

     

    1. Header photo/image: Add a compelling header photo or image that immediately captures the essence of your cause. This is your main visual expression of your fundraiser. One image says more than a 1000 words!

    2. Title: Come up with a strong catchy title for your fundraiser.

    3. Short description: give a short and concise description of what it is you are raising funds for.

    4. Story: tell the story behind the cause and the necessity of the fundraiser in a more detailed description. A personal story creates more involvement and willingness to donate.

    5. Additional images and video: Add additional photo’s, images, graphics or even a YouTube video that can further clarify the action and make it attractive and understandable for readers.

    6. Profile picture: add a profile picture of yourself. This makes your fundraiser more personal and credible. Donors like to see the face and person behind the fundraiser.

    7. Organisations or groups: is the fundraiser for an organisation, group or team? For example, a club, association, school, class, team, foundation, charity, company, church, non-profit organization, etc. Add the group or organisation and link it to your fundraiser. This makes the fundraiser more credible and gives donors more understanding of where thier money will be going to.   

    8. Target amount and end date: Set a target amount and an end date (not compulsory!). Fundraisers with a target amount and/or an end date receive more donations than actions without. You can change both the target amount and the end date during the course of the fundraiser.

    9. News/updates: post news updates: donors are more likely to participate if they can regularly read news updates about your fundraising campaign. This creates more involvement and the chance that they will share the action with others, become a collector or even donate again.

  • Use the handy share buttons under the main photo on the fundraiser page. The Facebook share button is there also. Clicking on it will open the 'Share to Facebook' window. Here you can choose how and where you want to share the fundraiser page on Facebook. Don't forget to click the blue button at the bottom 'Post to Facebook'.

     

    Do you have a Facebook business page? You can place the link to your fundraiser page in a message and then pin it to the top of your page. This way, your fundraiser will always remains at the top of your page and be visible and in the spotlight for all followers and visitors of your Facebook page. You do this by first posting the message and then clicking on the three dots at the top right and then choosing 'Pin to top of page'.

     

    Place the link to your fundraiser page (you can add a message) in relevant Facebook groups (sometimes you must first apply for membership). E.g. if you have a fundraiser for an animal you can look up relevant Facebook groups centered around animals and post the link to your fundraiser. 

    A few general Facebook groups regarding crowdfunding are:

     

    Crowdfunding Nederland

    Nederlands Donatie Platform

    Nederlands Donatie Platform

    Crowdfunding Acties in Nederland & België

     

  • Use the handy share buttons under the header photo/image on your fundraiser page. There you''ll find the Whatsapp button. If you click on it, you will immediately be taken to WhatsApp. You only have to choose the person or group to whom you want to send the fundraiser and click on send. 

     

    Tip: Create a group or mailing list on WhatsApp. This way you can send the link to your fundraising page to several people at once. With a group, everyone can see who is in the group. With a mailing list, people cannot see each other. 

  • Instagram is image-based so you will need to take a screenshot of your fundraiser page and post it on your Instagram page.

     

    If you want to add the link of your fundraiser page to the Instagram post, you have to copy the link address of your fundraiser (you can also click on the Instagram icon under the header image), go to the Instagram post you just made, click on edit and paste it in as text. Unfortunately, people cannot click on the link.

     

    You can, however, add a clickable link to your fundraiser page in the bio. Keep it there for as long as your fundraiser is up and running. 

     

    Tip: Make use of relevant hashtags (#). Hashtags are invaluable on Instagram. But how do you use hashtags to reach more people and create a stronger page? These should relate to the content of your post. Also look at which hashtags are trending. If your post has something to do with one of these trending hashtags, be sure to add it! Instagram allows you to add up to 30 hashtags.

  • Use the handy share buttons under the main header picture on your fundraiser page. There, you'll find the Twitter button. Clicking on it will take you to the Twitter share window. Then click on Tweet. Your message is sent and will appear on your Twitter page. Of course, you can also just copy-paste the link of your fundraiser page if you prefer.

     

    Tip: Use relevant hashtags (#). Hashtags are invaluable within Twitter. Many pages have grown thanks to the correct use of hashtags. But how do you use hashtags to reach more people and create a stronger page? These should relate to the content of your message. Also, look at which hashtags are trending. If your post has something to do with one of these trending hashtags, be sure to add it! 

  • Use the handy share buttons which you can find under the main photo or image on the fundraiser page. There you'll find the LinkedIn button. If you click on it, you will be taken to the LinkedIn sharing pane. Here you can choose whether you want to post the fundraiser to your LinkedIn page or send it as a message. 

     

    You can then pin the message to the top of your page. This way, your action remains at the top of your page and in the full glare of the spotlight. Click on the 3 dots at the top right and choose 'Pin to top'.

  • The QR code is a handy image in which the link to your promotion page is encrypted. Use the handy share buttons under the header photo.image on your fundraising page. There you'll find the red QR code button. If you click on it, a window will open with the QR code. You can then copy and share this. People only need to scan the QR code with their mobile phone camera and they will automatically be directed to your fundraising page.

     

     

  • Pinterest is a social curation website for sharing and categorizing images found online. The site is described in its own content as a visual bookmarking site. Users can browse or search for image content and can follow the boards of other users and can “like” or repin other users' pins.

     

    Although not as important for your fundraiser as other social media platforms, Pinterest can generate awareness and help to share your fundraiser further.

     

    And sharing on your Pinterest page is really easy. Use the handy share buttons under the main header picture on your fundraiser page. There, you'll find the Pinterest button. If you click on it, the 'Pinterest' window opens. Here you can choose on which board you would like to 'pin' your fundraising page.

  • Contact editors of the local and national news media. These are usually very interested in placing news regarding fundraisers. Every fundraiser has a story to tell that is newsworthy. It is often thought that 'my story is not interesting enough'. That is certainly not true. The news media is always looking for content. 

     

    It's a great way to get your fundraiser in the spotlight and you will reach a much larger audience then you can by sharing with your own network. Make sure that the link to your fundraiser page is mentioned in the article to be published. Most news media have an online edition in addition to a print version. Make sure that the link is 'clickable' so that readers can reach your action page with one click on the link in the article.

     

    Also read this article in the Help Centre for more information and contact details of media releases.  

     

    See here for examples of fundraisers appearing in the news media.

  • Approaching the news media with your fundraiser is a great idea! Getting your fundraiser published in the news media (local, regional and national / print, online, radio and TV) will provide a lot of publicity and therefore more donations.

     

    Editorial email addresses can often be found on the websites of the relevant media. Usually in the colophon or on the contact page. 

  • We won't bore you with why Facebook does this. More importantly, there is a solution. Click on the 3 dots at the top right of the message. Then click on 'Refresh attachments'. Then refresh the Facebook page in your browser.  

     

    Another way is as follows: You copy the link from your action page and paste it to the Facebook Debugger. Click on Debug and your new image will now load properly. Look here for more information.

  • We won't bore you with why LinkedIn does that. More importantly, here is the solution. You copy the link from your action page and paste it into the LinkedIn Post Inspector. Click on Inspect and your new image will now load properly. Look here for more information:

  • A great way to reach a greater audience is by placing a so-called website widget of your fundraiser on other websites and blog pages.

     

    A website widget is a piece of code that can be pasted into any website or blog and which ensures that the donate button of your fundraiser is shown. Visitors to your website or blog can then donate to your campaign with a single click.

     

    There are 3 different widgets available: large, medium, and small. Don't have knowledge or access to your website's code? Ask the website administrator if he/she can do that for you.    

Payout

  • Dashboard > Bank account

     

    Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

    All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

     

    For a detailed explanation on adding a bank account and payout, see our Help Center here.

     

    Your own mollie account: business bank account holders only

    For holders of a business bank account it is also possible to create your own mollie account, or to link an existing mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your mollie account. 

     

    For more information on having your own mollie account, please refer to the following article in our Help Center. 

  • Donations are paid out weekly on Tuesdays. All donations received until Tuesday 07:30 will be processed for pay out. All donations received after Tuesday 07:30 will be paid out on Tuesday the following week.

     

    In your dashboard under Payout you can track your payout. As soon as the payment batch is created, the status of your payment changes from Open to In Progress. The payment is made before midnight on Tuesday. As soon as the payment is made the status changes from In Progress to Paid

     

    Depending on your bank, the payment will be received within 1 to 3 business days later on the bank account that is linked to your fundraiser. 

     

    Please note: payment can only take place if a bank account is added and linked to your fundraiser.

  • Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.

  • Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

    Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

  • Please refer to the following article from our Help Centre for an explanation of payments to bank accounts outside the European SEPA area. The article can be found here.

Organiser

  • Dashboard > Bank account

     

    Add your bank account (private or business account) in the Bank Account section in your dashboard and link it to your fundraiser(s).

     

    Donors pay securely via mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

     

    For a detailed explanation on adding a bank account and payout, see our knowledge base here.

     

    Your own Mollie account: business bank account holders only

    For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business bank account and a buiness registration number. All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account. 

  • Steunactie pays out weekly, every Tuesday. It usually takes 1-3 days before the money is in your account. A bank account must be added and linked to your fundraiser in order for us to pay you.

     

    Users of their own mollie account can determine their own payment frequency.

  • Yes, It is possible to start without a bank account. You can start your action without adding and/or linking a bank account. The received donations will accumulate in your account and will only be paid out once a bank account has been added and linked. The donations received will accumulate in your account and will always be visible in your dashboard 24/7.

  • Yes, that's possible. Simply link your bank account to your fundraiser when you want to be paid out. The payout will then take place on the first following Tuesday. As long as your bank account is not linked to your campaign, the money will accumulate in your Steunactie account.

  • Yes, you can immediately start setting up your fundraiser. As long as you don't activate it, the fundraiser remains offline. Once you are ready to start sharing and receive donations, activate your fundraiser. You can do this in your dashboard: Fundraisers > Active Button (turn it on to green).

  • Yes, you can make changes to your fundraiser anytime you like. 

  • No, setting an end date is not mandatory. However, we do recommend setting an end date. People are more likely to see the need/urgency to make a donation if an end date is known.

  • No. However, we do recommend setting a target/goal amount. People are more likely to see the need/urgncy for a donation if a target/goal amount is known. If it turns out during the course of your fundraiser, that your target amount is either too low of too high, you can adjust it at any time.

     

    The progress bar shows the progress of the incoming donations against your target/goal amount.

     

    If you have not set a target/goal amount, no progress bar will be shown.

  • Yes. We always pay out weekly. Setting a target/goal amount and/or reaching a set target amount does not affect the weekly payout.

    Please note that some platforms increase thier commission if the target/goal amount is not reached. We don't do that at Steunactie.

  • We offer the following payment methods for your donors:

     

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
    • SEPA manual bank transfer (Europe)
    • Credit Card* - Master Card, VISA, AMEX (Worldwide)
    • PayPal (Worldwide)

     

    *3D Secure mandatory

     

    See here for an overview. 

     

    For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For donations made by manual SEPA bank transfer, SOFORT or Credit Card, it usually takes a few days before the payment has reached us and is visible in the list of donations.

     

    Do you have your own Mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

  • This can be done from 2 different places:

     

    1. Go to your Dashboard and then to the Collectors page. Click on your fundraiser and then on the Invite Collector button.
    2. Go to your Dashboard and then to the Fundraisers page with an overview of your fundraisers. Click on the black Collectors button. Then click on the Invite Collector button.
  • That's possible, but you can also set (in your dashboard) that collectors must first request and receive permission from the administrator/organisor. Go to Fundraisers → Edit Fundraiser → Settings

  • That's possible, but you can also set (in your dashboard) that collectors must first request and receive permission from the administrator/organisor. Go to Fundraisers → Edit Fundraiser → Settings

  • We only allow legitimate actions on the platform. We are committed to ensuring that the platform remains secure and reliable. In addition to our own control, visitors may report abuse if they believe the fundraiser is fraudulent or misleading. If we can determine that there is indeed abuse, the fundraiser will be taken offline.

  • Security and reliability of the platform and payments are paramount at Steunactie.

     

    SSL: The security of the Steunactie platform is guaranteed by a so-called SSL certificate. SSL literally stands for Secure Sockets Layer which means that a secure layer is placed between a server and an internet browser. With SSL, confidential data is sent encrypted so that it cannot be intercepted. A website is secured by SSL if a small lock appears before the URL in the address bar of your browser.

     

    PSD2: The security of the payments is guaranteed because we work together with Mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by The Dutch Central Bank. PSD2 is an abbreviation for the term Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. Learn more about PSD2 here.

     

    Reliability: Steunactie only allows legitimate fundraisers to be placed on its platform. Fundraisers suspected of being illegal and/or of malicious intent will be investigated and removed if necessary. Besides monitoring this strictly ourselves, every visitor can report abuse. This way the crowd/the community also keeps a careful watch on the fundraisers. We take abuse reports seriously and investigate reported fundraisers for legitimacy. In addition, all fundraisers must comply with the conduct guidelines as stated in our terms and conditions, otherwise they will be removed. 

  • Yes. In addition to the standard open donation amount whereby donors can choose thier donation amount themselves, it's also possible to add suggested donation amounts with an accompanying description. In this way donors can donate more specifically for something concrete instead of a general contribution to the entire fundraiser You can set up to 5 suggested donation amounts. You don't have to use all 5. An open donation will always be possible, where the donor determines how much he/she will donate. 

     

    You can set suggested donation amounts in your Dashboard under Fundraisers > Edit Fundraiser > Settings > Donations

  • The status bar shows the progress of the received donations against the target amount. If you have not set a target amount, no status bar will be displayed.

     

    To set a target amount go to Fundraisers > Edit fundraiser > Basic info tab. You can always change a target amount. Reaching or not reaching a target amount has no effect on the payout. 

  • In order to get started you first need to create an account with Steunactie. 

     

    Please follow these steps:

     

    1. Click on the green 'Start your fundraiser' button at the top of the website.

    2. Fill in your name and e-mail address and click on Continue. You will immediately receive a confirmation email.

    3. Click on the 'Activate account' button in the e-mail.

     

    Your Steunactie account is now activated and you can immediately start building your crowdfunding page!

  • We send an automated email to donors to thank them for their donation. This is sent by Steunactie on behalf of the fundraiser's organiser.

     

    The text of this email is as follows (English):

     

    Dear <name donor> ,

    Thank you for your donation! Your contribution is truly appreciated.

    With kind regards,

    Steunactie

    On behalf of <name fundariser's organiser>

     

    The text of this email is as follows (Dutch):

    Beste <naam donateur>,

    Bedankt voor je donatie! Je bijdrage wordt op prijs gesteld.

    Met vriendelijke groet,

    Steunactie

    Namens: <name actiebeheerder>

     

    You can change and edit the text of this thank-you e-mail by going to Dashboard > Fundraisers > Edit fundraiser > Settings and turning on the Use my own thank you e-mail function. A text field will appear in which you can edit the default text.

  • What happens when my fundraiser is over? How can I stop my campaign? How can I delete my account? How can I stop donations?

     

    If no action is taken, your fundraiser will stay online as long as you want. The trend is that most fundraiser owners keep the fundraiser online as long as possible to keep receiving donations. 

     

    You can stop your fundraiser at any time, take your fundraiser offline, delete your account or just deactivate the donating possibility.

     

    Stopping manually:

     

    If your fundraiser is completed and/or you want to end it, the fundraiser organiser has the choice to:

     

    1. deactivate the fundraiser:

    Turn off the Active slider button. This will take your fundraiser offline. The fundraiser page can no longer be visited. However, the fundraiser continues to exist. You can do this in your dashboard under Fundraisers. You can reactivate the fundraiser in the future and/or create another fundraiser. Your account will continue to exist.

     

    2. disable donating but keep the fundraiser online (deactivate the button DONATE NOW):


     

    a. Via the end date setting

    You can do this via the end date setting. Go to Fundraisers > Edit fundraiser > Settings > The fundraiser has an end date. The default setting is off. If you have entered an end date, the fundraiser can still be found online after this end date, but the DONATE NOW button will be deactivated. Visitors of your campaign page will no longer be able to donate. If you did not enter an end date when you started your campaign, but you do want to deactivate donating, you can still enter an end date. If the end date is in the past, you must enter this date manually. If the end date is in the future, you can click on a date in the pop-up calendar.

     

    b. Via the target amount setting

    Deactivating the donate NOW button is also possible via the target amount. You can turn on the 'Disable donating when target amount is reached’ button by going to Fundraisers > Edit fundraiser > Settings (default OFF). If you have set a target amount, the button Donate NOW will automatically be deactivated as soon as the target amount has been reached. If you have finished your fundraiser, have not set this but want the donate NOW button to be deactivated, you can still turn this button on and adjust the target amount such that the deactivation of the donate NOW button is triggered.

     

    3. remove the fundraiser completely:

    Click Delete fundraiser. The fundraiser is permanently deleted. You can do this in your dashboard under Fundraisers. Your account will remain intact. You can create another fundraiser in the future.

     

    4. delete your account completely:

    You can do this in your dashboard under Account > Settings. All data, including your profile, will then be deleted.

    Your account will be permanently deleted. You will have to log in again and create a new account if you want to start a new fundraiser in the future.

     

    Automatic termination (preset your action to stop automatically):

     

    1. End date: stop automatically when you reach a pre-set end date

    Fundraisers > Edit fundraiser > Settings > The fundraiser has an end date. This is set to off by default. If you enable this button and have entered an end date, the fundraiser will still be online after this end date, but the DONATE NOW button will be deactivated. Visitors to your campaign page will no longer be able to donate when the end date is reached.

     

    2. Target amount: stop automatically when a preset target amount is reached

    Fundraisers > Edit fundraiser > Settings > 'Disable donating when target amount is'. The default setting is off. If you enable this button and you have entered a target amount, the campaign will still be online after reaching the target amount, but the button DONATE NOW will be deactivated. Visitors of your campaign page will no longer be able to donate when reaching the target amount.

  • Steunactie works together with mollie, one of the best-known payment service providers (PSP) in Europe. Mollie holds a PSD2 license issued by De Nederlandse Bank (The Dutch Central Bank). PSD2 is an abbreviation for Payment Services Directives 2. In addition, all payment methods comply with SCA guidelines. For more information please visit this website.

Donors

  • No, there are no costs for donors upon donating. Nor do we ask for an extra 'fee' or 'tip' from donors as some other platforms do. Platform and transaction costs are deducted from the donations upon payout. Click here for the rates. Steunactie is one of the most affordable crowdfunding platforms in the Netherlands and Belgium.

  • €5,-. 

  • We offer the following payment methods for your donors:

     

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
    • Giropay (Germany)
    • Credit Card* - Mastercard, VISA, AMEX (worldwide)
    • PayPal (worldwide)
    • SEPA manual bank transfer (Europe)

     

    *3D Secure mandatory

     

    See here for an overview. 

     

    For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For donations made by manual SEPA bank transfer, SOFORT or Credit Card, it usually takes a few days before the payment has reached us and is visible in the list of donations.

     

    Do you have your own mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

  • Donations are added to the list as soon as payment is received by us. For most payment methods, the donation is almost immediately visible in the list of donations on the fundraiser page. For a manual SEPA bank transfer, it usually takes a few days before the payment has reached us. As soon as it has, it will be visible in the list of donations.

  • No, donors do not need to register and can even donate anonymously if they wish. They can choose whether they want to register. The advantage of a registration is that they can also set up a fundraiser for themselves or register as a collector for an existing fundraiser.

  • Yes. We work together with Mollie, one of the largest and best-known payment service providers in Europe. Mollie complies with all regulations and is in possession of the necessary permits. Your donation will be settled through Mollie and is safe, secure and guaranteed.

  • Please contact us and we will make sure that a donation is set to anonymous.

  • Sometimes, incorrect or unpleasant comments are added to a donation. This can be disruptive to your campaign. You can easily delete these comments in your Dashboard under Donations. Simply look up the donation in the list and click on the bin next to the comment. The comment is then deleted. 

  • Yes, if a donor has not donated anonymously you can see his/her email address in the Donations section of your Dashboard.

     

    Dashboard > Donations

     

    In your dashboard, you can manage your donors. Go to Donations. Here you can see a list of your donors, your email address (if not donated anonymously), the amount donated, the date and the comment on the donation.

     

    You can:

    • download a list of your donors (e.g. to thank them personally),
    • delete a comment (e.g. if an unpleasant comment has been posted)
  • You can easily contact the organisor/administrator using the contact button displayed next to the organisor/administrator's name. This allows you to send a message to the organisor/administrator.

    If a visitor contacts the fundraiser's organiser via the contact button next to his/her name on the campaign page, your e-mail address will be known to the fundraiser's organiser. Communication via the contact button works like an e-mail system with a recipient (the fundraiser's organiser) and a sender, so that the fundraiser's organiser can reply/respond to questions and comments from the sender directly.
     

    Please note that the organisor/administrator has the option of not displaying this button. In that case the organisor/administrator cannot be contacted.

  • Je kan een attest of een donatiebewijs opvragen door contact op te nemen met de actiebeheerder van de betreffende actie. Dat kan via de contactknop die naast de de naam van de actiebeheerder staat op de actiepagina. 

    Je doneert namelijk niet aan Steunactie maar aan de ontvangende partij cq. actiebeheerder / organisator van de actie. Steunactie faciliteert slechts de transactie.

     

    Voor meer informatie m.b.t. Attesten in België, kijk verder op: https://financien.belgium.be/nl/vzws/giften/attesten.

Collectors

  • You become a collector by either clicking on the ‘Become a collector’ button (if it is shown) or by receiving an invitation from the organiser. 

     

    Please note that the fundraiser organisor must enable the 'Become a collector' button on his/her fundraiser page. If the organisor has not done so, this button will not be shown on the fundraiser page. You can then only become a collector by being invited by the organisor. If the 'Become a collector' button is not shown on the fundraiser page, and you would like to become a collector of a fundraiser, please send the organisor a request. You can do so by using the contact button next to the organiser name on the fundraiser page.

     

  • Yes. By registering, a collector can easily register on the fundraiser page, create a collector account and share his personalised fundraiser page with his/her own network.

  • Yes, you can always stop being Collector for a fundrasier Go to your dashboard and to Fundraisers. There you will see the fundraisers(s) for which you are collecting. Below the action you will see the Stop collecting button. Click this to stop collecting. The organisor is automatically notified.

  • No. As a collector you don't have to transfer any money. All donations collected by you go directly to the account of the action organisor. So no hassle with transferring money!

Costs

  • Steunactie is one of the most affordable crowdfunding & donation platforms out there. Setting up and starting a Steunactie is completely free. Fees will only be charged for received donations. No cure no pay! We do not ask for an extra contributions or tips from donors and we pay out every week.

     

    Platform fees

    Steunactie charges a fee of 5% including 21% VAT (4.13% excluding VAT) on successful donations. Minimum donation is €5,-.

    Transaction fees

    The fixed transaction costs are €0,50 including VAT (€0.41 excluding VAT) per donation. This amount covers the costs of receiving and processing (via mollie), managing and paying out the donations on a weekly basis. By far the most used payment methods are iDEAL (the Netherlands) or Bancontact (Belgium).

    Some payment methods charge additional variable transaction costs. For an overview of the payment methods and the costs click here

     

    If you have your own Mollie account (only business users) linked to your fundraiser(s), the transaction costs will be charged directly by Mollie. Check here for Mollie's rates

     

    Platform and transaction fees are deducted automatically from the amount to be paid out. You always have insight into the donations and transactions via the dashboard in your account. We do not ask for a contribution or tip from your donors!

  • We offer the following payment methods for your donors:

    • iDEAL (Netherlands)
    • Bancontact (Belgium)
    • KBC/CBC (Belgium)
    • Belfius (Belgium)
    • Sofort (Germany, Austria, Switzerland, Italy, Spain, Poland, The Netherlands, Belgium)
    • Giropay (Germany)
    • SEPA bank transfer (Europe)
    • Credit Card - Mastercard, VISA, AMEX (worldwide)
    • PayPal (worldwide)

     

    *3D Secure mandatory

     

    See here for an overview. 

     

    For most payment methods, the donation is almost immediately visible in the list of donations on the fundraising page. For a SEPA bank transfer, it usually takes a few days before the payment has reached us and is visible in the list of donations.

     

    Do you have your own Mollie account linked to your fundraiser (only for business users)? Then you can self determine which payment methods to use for your donors. Click here for the options and accompanying transaction fees.

Own Mollie account

  • This is due to legislation. Only organisations, companies or foundations that have a business registration number and also have a business bank account can use this option.

  • For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business registration number. All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account. 

     

    The transaction fees are charged directly by Mollie and deviate from the table above. Mollie's rates are per successful transaction and exclusive of VAT. See Mollie's rates

     

    Verification process Mollie

    An application for a new Mollie account must go through Mollie's verification process. An existing Mollie account can be linked immediately without verification.

    When creating a new Mollie account, the following information will be requested:

    • Name and address details
    • name stakeholder(s)
    • name of company or organisation
    • business registration number
    • business bank account number
    • valid proof of identity of the directors/stakeholders
    • test payment of €0.01

     

    The verification process of a Mollie account takes +/- 5 working days.

  • Add your bank account (private or business account) in the Bank Account tab in your dashboard and link it to your fundraiser(s).

     

    Donors pay securely via Mollie. All donations - after deduction of platform and transaction fees - go directly to your Steunactie account and are immediately visible in your dashboard. Pay out of your donations takes place once a week on Tuesday. Usually the money arrives in your account the next day. The donations and fees are shown in your dashboard. Fees are automatically deducted from the donations.

     

    Your own Mollie account: business bank account holders only

    For holders of a business bank account it is also possible to create your own Mollie account, or to link an existing Mollie account should you already have one. Business users must have a business bank account and a Chamber of Commerce number (the Netherlands) or a Enterprise number (Belgium). All donations - minus platform and transaction costs - will be credited to your business bank account without the intervention of Steunactie. You can determine the payout frequency yourself in your Mollie account. 

  • Yes, you can create and activate your fundraiser and receive donations immediately without adding and/or linking a bank account. You can link a bank account at a later stage. We can only pay out if a bank account is linked. As long as this has not happened, your donations will accumulate in your account.

     

    For users with their own Mollie account: You can start your action and create a Mollie link later. The donations that you receive - before you created your own Mollie link - will accumulate in your account. In order to pay out theses donations, you will need to add a bank account to your Steunactie account. Unfortunately, it's not possible to add these donations to your Mollie account after you have connected a Mollie account.

  • If you have linked your own Mollie account to your action(s), the transaction fees will be charged directly by Mollie, without the intervention of Steunactie. The rates of Mollie are excluding 21% VAT. Click here for the rates of Mollie.

Taxes

  • For more information on taxes and deductions, please consult this article in our Help Centre.

  • For more information on taxes, please consult our Help Center: please read the following article regarding the need to declare donations for tax purposes. 

  • For more information on taxes and deductions, please consult this article in our Help Centre.

  • The Netherlands

    Then you may only deduct periodic gifts in your income tax return. A periodic gift? What is that? Your gift is a periodic gift if you meet these 3 conditions:

     

    • You give the same amount to the same association every year. You can decide for yourself whether you pay your annual gift in one lump sum or in several instalments.
    • You pay the amount 5 years in a row. Longer is also allowed.
    • You have determined when your annual gift will stop. For example after 5 years or if you die. You must meet a number of conditions to be allowed to deduct the periodic gift.

     

    Check the website of the Dutch tax authorities for futher information: Belastingdienst Gift Aftrekken.

     

    Belgium

    If certain conditions are met, 60% of the donated amount can be claimed as a tax reduction by the donor. For more information visit the website of the Belgium tax authorities: Federale Overheidsdienst Financiën - Giften 

    Attest: you can request an official attest by contacting the Organiser/Administrator of the fundraiser. When you donate, you do not donate to Steunactie but to the cause, charity, institution and/or the Organiser/Administrator . Steunactie only facilitates the transaction. For more info please visit Federale Overheidsdienst Financiën - Attest

  • A gift/donation is a contribution from generosity. There is no direct quid pro quo. Because you do not provide anything in return for a gift/donation/gift, you do not have to pay VAT on gifts/donations.

  • Our rates include 21% VAT. This applies to both the platform costs (5%) and the transaction costs.

  • You can request an official attest certificate by contacting the fundraiser organisor. You are not donating to the platform but to the fundraiser or organisor. The platform only facilitates the transaction. 

     

    You can contact the organisor by clicking on the contact button next to the organisor's name on the fundraising page.

Can't find your answer?
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